9-1-1 Professionals | Alabama 9-1-1 Board

Check out the Board staff's Facebook Live from today.

The slides with links to supporting documents are below. If you have questions, please call the office at (334)440-7911.

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The staff of the Alabama 9-1-1 Board is sincerely grateful for all of the interest in our education sessions during the 29th Annual Gulf Coast 9-1-1 Conference in Orange Beach this past week. We hope you were able to learn a lot about the recent activity of our office around the state. Below are all of the presentations in PDF format, as well as the PSAP Test Call and Monthly MEVO Testing Guides. Please share all of this information with those in your organization that were not able to attend these sessions. We thank you for the feedback we received in person during the conference and invite you all to reach out to us with any questions or comments in the coming weeks. We are always available to assist with any issue you may have. We thank you all for the continued support and encouragement you provide our office.

Sincerely,

Michelle, Dana, Ron, Adam, & Leah

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The fifth cycle of the Alabama 9-1-1 Board Grant Program is now open and accepting applications.

The goal of this grant program is to provide financial assistance to Emergency Communication Districts (ECDs) based on demonstrated need(s) in compliance with §11-98 et seq. of the Code of Alabama 1975, as amended. The purpose is to fund non-recurring costs necessary to achieve or maintain continuity and enhancement of 9-1-1 assuring that every location in Alabama has equitable access to 9-1-1 service.

The application period for Grant Cycle 5 opens on June 30, 2020; applications are due on or before September 1, 2020. Review of applications will take place during the month of September 2020 and grants will be awarded at the Alabama 9-1-1 Board meeting on November 19, 2020.

The full grant program document is attached below:

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The Office of the Alabama 9-1-1 Board (Board) has been asked to make coronavirus disease 2019 (or abbreviated “COVID-19”)-related resources available to the Emergency Communication Districts (ECDs) and Public Safety Answering Points (PSAPs) in Alabama. This is being provided for information sharing purposes only, so that the decision-makers for local PSAPs can make the appropriate choices for their agencies. The .pdf below can be downloaded for reference.

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The Alabama 9-1-1 Board is seeking proposals from qualified vendors of Next Generation 9-1-1 GIS services whose proposed solution(s) and services meet the requirements specified in this RFP. The expectation is that the vendor will supply a GIS services solution to the State of Alabama or any geographical area within. This GIS services solution must seamlessly function within the existing NG9-1-1 services platform, the Alabama Next Generation Emergency Network (ANGEN).

The Request for Proposal documents are available for download below.

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Looking for 9-1-1 training opportunities? The office of the Alabama 9-1-1 Board is excited to announce the sponsorship of multiple training courses over the next several months. We also want to promote a variety of other training opportunities hosted by other organizations within the 9-1-1 community. Please see the listings below so you can start planning and get the greatest benefit for you and your agency. Click on the class title in the "What" column for additional details on each class.

If you have any additional questions please call the Alabama 9-1-1 Board office at (334) 440-7911 or email Dana Grubbs, Program Coordinator, at dana[at]al911board[dot]com or Adam Brown, Deputy Director, at adam[at]al911board[dot]com. If you are attending training at our offices or in the Montgomery area, we have negotiated a reduced rate with a local hotel. You can find the details here.

When	What	Where	Who
June 5 - September 25, 2020	Power in 9-1-1 Webinar Series: Expanding Your Alabama 9-1-1 Knowledge	Webinar Series	INdigital partnered with the Alabama 9-1-1 Board
June 30, 2020	AL911.net User Training	Cullman County Sheriff's Training Room \| Cullman, AL	INdigital partnered with the Alabama 9-1-1 Board
July 27-29, 2020	Excellence in Dispatch Certificate Program	DoubleTree - Downtown Montgomery, AL	NENA course sponsored by Alabama 9-1-1 Board. Tuition paid for by the Alabama 9-1-1 Board.
August 3, 2020	Tactical Dispatch for the Telecommunicator	Public Safety Training Facility Huntsville, AL	NENA course sponsored by Alabama 9-1-1 Board. Tuition paid for by the Alabama 9-1-1 Board.
August 10-12, 2020	Center Training Officer Program (CTO)	Auburn Public Safety Building Auburn, AL	NENA course sponsored by Alabama 9-1-1 Board. Tuition paid for by the Alabama 9-1-1 Board.
August 17-19, 2020	Excellence in Dispatch Certificate Program	Tuscaloosa County EOC Northport, AL	NENA course sponsored by Alabama 9-1-1 Board. Tuition paid for by the Alabama 9-1-1 Board.
August 20, 2020	Crisis Communications	Huntsville-Madison Communications, Huntsville, AL	PSTC911 Course hosted by Huntsville-Madison 911 Register Online Here
August 21, 2020	Crisis Communications	Huntsville-Madison Communications, Huntsville, AL	PSTC911 Course hosted by Huntsville-Madison 911 Register Online Here
October 5-7, 2020	Excellence in Dispatch Certificate Program	Public Safety Training Facility Huntsville, AL	NENA course sponsored by Alabama 9-1-1 Board. Tuition paid for by the Alabama 9-1-1 Board.
January 25-29, 2021	Center Manager Certification Program (CMCP)	Birmingham 911 Birmingham, AL	NENA course sponsored by Alabama 9-1-1 Board. Tuition paid for by the Alabama 9-1-1 Board.

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Jeanie Pharis from the Morgan County 9-1-1 center came to us with an idea. We are hosting an online 9-1-1 Gingerbread Contest. Details are in the attached pdf. If you have any questions, please feel free to contact our office at 334-440-7911.

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[https://www.law.cornell.edu/cfr/text/47/4.5] Specifically, for 911 facilities, an outage is considered to exist whenever one of the following conditions exists:

There is a loss of communications to PSAP(s) potentially affecting at least 900,000 user-minutes and: The failure is neither at the PSAP(s) nor on the premises of the PSAP(s); no reroute for all end users was available; and the outage lasts 30 minutes or more; OR
There is a loss of 911 call processing capabilities in one or more E-911 tandems/selective routers for at least 30 minutes duration; OR
One or more [landline] end-office or [cellular] Mobile Switching Center (MSC) switches or host/remote clusters is isolated from 911 service for at least 30 minutes and potentially affects at least 900,000 user-minutes; OR
There is a loss of ANI/ALI (associated name and location information) and/or a failure of location determination equipment, including Phase II equipment, for at least 30 minutes and potentially affecting at least 900,000 user-minutes (provided that the ANI/ALI or location determination equipment was then currently deployed and in use, and the failure is neither at the PSAP(s) or on the premises of the PSAP(s)).

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Industry, 9-1-1 Professionals

Education & Outreach — Melissa Dove, Jeremy Williams, Fred Johnson
Governance — Wayne Hutchens, Tim Webb, Vacancy
Finance — Chair Larry Fisher, Robert Smith, Terry Womack
Technical — John Nettles, Alan Campbell, Brandon Wallace

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Industry, 9-1-1 Professionals

The intent of the Awards Program is to provide suitable recognition to superior performance by Telecommunicators throughout the State of Alabama. These are Agency personnel who exceed the expected norm in job performance as well as other areas that deserve acknowledgement and appreciation. Personnel who are identified for this program must reflect the highest values in job performance and personal conduct.

See the PowerPoint presentation attached below for full details of this program.

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9-1-1 Professionals

ECDs must complete the attached annual certification form and return it to the Board no later than January 31st of the year it is dated in.

2017 ECD Annual Certification Form.pdf (Due by January 31, 2017.)

2018 ECD Annual Certification Form (Due by January 31, 2018.)

2019 ECD Annual Certification Form (Due by January 31, 2019.)

2020 ECD Annual Certification Form (Due by January 31, 2020.)

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9-1-1 Professionals

August 27, 2015 - The Public Safety and Homeland Security Bureau (Bureau) announces the opening of its Public Safety Support Center (PSSC), a web-based, one-stop portal to enable Public Safety Answering Points (PSAPs) and other Public Safety entities to request support or information from the Bureau and to notify it of problems or issues impacting the provision of emergency services.

The PSSC is accessible via the Internet at https://www.fcc.gov/public-safety-support-center. A principal goal of the Bureau is to ensure consistent and timely support to public safety stakeholders. The development of the PSSC is the latest step by the Bureau to fulfill this goal.

The PSSC will handle notifications of service outages, complaints related to carrier provision of location information, and register issues or submit inquiries regarding PSAP or Public Safety operations or FCC rules and regulations. Types of notifications and requests include:

911 Service Outage
Phase 1/Phase 2 Deployments
E911 Location Accuracy
Text-to-911 Service
Fraudulent/Non-Service Initialized 911 Calls
Request an Update to Master PSAP Registry
Interference to Public Safety Services or Devices
Tower Lighting Outages

The PSSC is distinct from the FCC’s Consumer Complaint Center, which will continue to handle consumer inquiries and complaints, including consumer complaints about access to 911 emergency services. The PSSC is also distinct from the complaint escalation process and web portal under development by the FCC’s Enforcement Bureau.1 Finally, the Commission’s 24-7 Operations Center remains available by telephone at all times for safety-of-life issues. Requests made to the PSSC will be viewed directly by PSHSB staff in order to expedite notification and resolution.

Questions regarding this Public Notice may be directed to Timothy May by phone at (202) 418-1463, or by email at Timothy.May[at]fcc[dot]gov.

By the Chief, Public Safety and Homeland Security Bureau

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1 Enforcement Bureau Enhances Procedures for Public Safety and Industry Interference Complaints, Public Notice,

DA 15-967 (rel. August 27, 2015).

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9-1-1 Professionals