Check out the Board staff's Facebook Live from today.

The slides with links to supporting documents are below. If you have questions, please call the office at (334)440-7911.

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Looking for 9-1-1 training opportunities?  The office of the Alabama 9-1-1 Board is excited to announce the sponsorship of multiple training courses over the next several months.  We also want to promote a variety of other training opportunities hosted by other organizations within the 9-1-1 community.  Please see the listings below so you can start planning and get the greatest benefit for you and your agency.  Click on the class title in the "What" column for additional details on each class.

Also, don’t forget about the High Impact Training Solutions (HITS) Online Telecommunicator Training Program offered at no cost to Districts!  See here for more details.

If you have any additional questions please call the Alabama 9-1-1 Board office at (334) 440-7911 or email Dana Grubbs, Program Coordinator, at dana[at]al911board[dot]com or Adam Brown, Deputy Director, at adam[at]al911board[dot]com.

When What Where Who
June 10-14, 2019 DHS/CISA All-Hazards Type III Communications Technician (COMT) Course Coosa County ECD Office              Rockford, AL Alabama Emergency Management Agency and US Department of Homeland Security-Cyber & Infrastructure Security Agency
July 9, 2019 Recruit, Hire, Retain, & Promote for Success Birmingham 9-1-1                        Birmingham, AL NENA course sponsored by Alabama 9-1-1 Board. Tuition paid for by the Alabama 9-1-1 Board.
August 13, 2019 Quality Assurance:  Achieving QA/QI in the PSAP Shelton Community College            Gallion, AL NENA course sponsored by Alabama 9-1-1 Board. Tuition paid for by the Alabama 9-1-1 Board.
September 17, 2019 Quality Assurance:  Achieving QA/QI in the PSAP Central Alabama Community College Alexander City, AL NENA course sponsored by Alabama 9-1-1 Board. Tuition paid for by the Alabama 9-1-1 Board.
October 16-18, 2019

Advanced Telecommunicator Certificate Program - CLASS IS FULL

Phoenix East-Meeting Room           Orange Beach, AL

NENA course sponsored by Alabama 9-1-1 Board. Tuition paid for by the Alabama 9-1-1 Board.


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[] Specifically, for 911 facilities, an outage is considered to exist whenever one of the following conditions exists:

  1. There is a loss of communications to PSAP(s) potentially affecting at least 900,000 user-minutes and: The failure is neither at the PSAP(s) nor on the premises of the PSAP(s); no reroute for all end users was available; and the outage lasts 30 minutes or more; OR
  2. There is a loss of 911 call processing capabilities in one or more E-911 tandems/selective routers for at least 30 minutes duration; OR
  3. One or more [landline] end-office or [cellular] Mobile Switching Center (MSC) switches or host/remote clusters is isolated from 911 service for at least 30 minutes and potentially affects at least 900,000 user-minutes; OR
  4. There is a loss of ANI/ALI (associated name and location information) and/or a failure of location determination equipment, including Phase II equipment, for at least 30 minutes and potentially affecting at least 900,000 user-minutes (provided that the ANI/ALI or location determination equipment was then currently deployed and in use, and the failure is neither at the PSAP(s) or on the premises of the PSAP(s)).
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  • Education & Outreach — Melissa Dove, Jeremy Williams, Fred Johnson
  • Governance — Chris Heger, Wayne Hutchens, Tim Webb
  • Finance — Chair Larry Fisher, Robert Smith, Terry Womack
  • Technical — John Nettles, Alan Campbell, Brandon Wallace
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The intent of the Awards Program is to provide suitable recognition to superior performance by Telecommunicators throughout the State of Alabama.  These are Agency personnel who exceed the expected norm in job performance as well as other areas that deserve acknowledgement and appreciation.  Personnel who are identified for this program must reflect the highest values in job performance and personal conduct. 

See the PowerPoint presentation attached below for full details of this program.

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ECDs must complete the attached annual certification form and return it to the Board no later than January 31st of the it is dated in.

2017 ECD Annual Certification Form.pdf  (Due by January 31, 2017.)

2018 ECD Annual Certification Form  (Due by January 31, 2018.)

2019 ECD Annual Certification Form (Due by January 31, 2019.)

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August 27, 2015 - The Public Safety and Homeland Security Bureau (Bureau) announces the opening of its Public Safety Support Center (PSSC), a web-based, one-stop portal to enable Public Safety Answering Points (PSAPs) and other Public Safety entities to request support or information from the Bureau and to notify it of problems or issues impacting the provision of emergency services.  

The PSSC is accessible via the Internet at  A principal goal of the Bureau is to ensure consistent and timely support to public safety stakeholders.  The development of the PSSC is the latest step by the Bureau to fulfill this goal.

The PSSC will handle notifications of service outages, complaints related to carrier provision of location information, and register issues or submit inquiries regarding PSAP or Public Safety operations or FCC rules and regulations.  Types of notifications and requests include:

  • 911 Service Outage
  • Phase 1/Phase 2 Deployments
  • E911 Location Accuracy
  • Text-to-911 Service
  • Fraudulent/Non-Service Initialized 911 Calls
  • Request an Update to Master PSAP Registry
  • Interference to Public Safety Services or Devices
  • Tower Lighting Outages

The PSSC is distinct from the FCC’s Consumer Complaint Center, which will continue to handle consumer inquiries and complaints, including consumer complaints about access to 911 emergency services.  The PSSC is also distinct from the complaint escalation process and web portal under development by the FCC’s Enforcement Bureau.1  Finally, the Commission’s 24-7 Operations Center remains available by telephone at all times for safety-of-life issues.   Requests made to the PSSC will be viewed directly by PSHSB staff in order to expedite notification and resolution.  

Questions regarding this Public Notice may be directed to Timothy May by phone at (202) 418-1463, or by email at Timothy.May[at]fcc[dot]gov.

By the Chief, Public Safety and Homeland Security Bureau


1 Enforcement Bureau Enhances Procedures for Public Safety and Industry Interference Complaints, Public Notice, 

DA 15-967 (rel. August 27, 2015).

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