The Alabama 9-1-1 Board Public Safety Telecommunicator Program officially launched on January 3, 2023. When enacted into law in Act 22-387, it was mandated that the Alabama 9-1-1 Board establish a certification program to train and certify public safety telecommunicators (PST) employed by primary Public Safety Answering Points (PSAPs). In the latter half of 2022, the Board staff began implementing its Certification Program.
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