What must my agency do to adhere to the new compliance requirements?

The two main components to accomplish compliance with the new Program are:

  1. All non-certified PSTs hired before July 1, 2022, must take a 100-question competency exam, or be enrolled in a Board-approved 40-hour Public Safety Telecommunicator course.
  2. All PSTs hired after July 1, 2022, must be enrolled in a Board-approved 40-hour Public Safety Telecommunicator course within 180 days of the hire date.