What else do we need to know about the new Public Safety Telecommunicator Certification Program?

1. All new PSTs’ must be added to the Board’s Master List by completing this form:  PST Certification Status Form.

   1. When you submit this form, you are updating the Alabama 9-1-1 Board with information about new employees. Additionally, it is essential to add these employees to your agency's Virtual Academy account before submitting the form, as this is a mandatory requirement.

   2. When an employee departs from your agency, you should also submit the same PST form. This submission will enable the Board to remove the PST from the Master List. At this point, the agency's administrative user should change the PST's association within Virtual Academy. This may involve moving them to an unaffiliated account or transferring them to a new public safety agency's account if applicable. Please note that you should not delete their account; instead, relocate it to ensure access to their training records in the future, if necessary.

      Please refer to the detailed instructions with pictures here on how to move them to an unaffiliated status.

2. PST’s must complete 12 hours of CEU’s (Continuing Education Units) annually to maintain their PST certification. These can consist of both in-person and online educational material. PSTs should upload any certifications of completion to their Virtual Academy account so all hours of CEUs are housed in one central location. Click here for is a list of suggested CEUs to participate in: Recommended CEU List

For step by step instructions accompanied with images on submitting a PST Certification Status for for a new non-certified PST, click here.

For step by step instructions accompanied with images on submitting a PST Certification Status for for a PST that has left your agency, click here.

For step by step instructions accompanied with images on submitting a PST Certification Status for for a PST name or email change, click here.