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Job Descriptions for the Alabama PSAP

We collected these job descriptions from ECDs across the state of Alabama.  We are sharing them with you to help you develop or rewrite your job descriptions. Having an accurate job description is vital for many reasons but the most pressing is reclassification.  While some of these are marked large or small district, this shows where they came from. No matter what the size of your district, you may find helpful language in any of these job descriptions. They are in Word format so you can download these and edit them or cut and paste from them easily.

Request for Proposal Issued--Next Generation 9-1-1 Geographic Information System (GIS) (AL-GIS-RFP-19-002)


The Alabama 9-1-1 Board is seeking proposals from qualified vendors of Next Generation 9-1-1 GIS services whose proposed solution(s) and services meet the requirements specified in this RFP.  The expectation is that the vendor will supply a GIS services solution to the State of Alabama or any geographical area within.  This GIS services solution must seamlessly function within the existing NG9-1-1 services platform, the Alabama Next Generation Emergency Network (ANGEN).

The Request for Proposal documents are available for download below.

Alabama 9-1-1 Board Grant Program-Cycle 5

The fifth cycle of the Alabama 9-1-1 Board Grant Program is now open and accepting applications.

The goal of this grant program is to provide financial assistance to Emergency Communication Districts (ECDs) based on demonstrated need(s) in compliance with §11-98 et seq. of the Code of Alabama 1975, as amended. The purpose is to fund non-recurring costs necessary to achieve or maintain continuity and enhancement of 9-1-1 assuring that every location in Alabama has equitable access to 9-1-1 service.

Reclassifying Telecommunicators


Reclassifying the 911 Telecommunicator from "Office and Administrative Support" to a "Protective Service Occupation" would recognize the work 911 professionals do every day to protect and save lives of both first responders and the public.  Below is a guidance document available for download to help you navigate and support the efforts to make that classification change. This was updated in May 2022.

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