(1) General Purposes.
(a) This rule identifies the certification requirements necessary or applicable for the Alabama Public Safety Telecommunicator-1 (or ALPST-1) certification.
(b) The purpose of this rule is to specify the minimum training requirements to perform the duties of a public safety telecommunicator. It is not the intent of these rules and standards to restrict any District or jurisdiction from exceeding these requirements.
(c) The objective of this rule is to ensure that the certified PST coursework consists of specific knowledge and skill objectives adopted by the Board based on the National 911 Program's Recommended Minimum Training Guidelines that identify the minimum topics to be included in any telecommunicator training program.
(a) Prior to enrolling in public safety telecommunicator certification courses, PST Trainees shall meet the enrollment requirements as adopted by the affiliated agency's certification program or the Board.
(b) Individuals hired on or after July I, 2022 shall have 180 days from the implementation of the to be enrolled in the ALPST-1 certification program to be enrolled, but shall be allowed to perform the duties of a public safety telecommunicator without certification during completion of ALPST-1 certification.
(c) ALPST-1 Trainees shall complete ALPST-1 certification within 180 days of beginning coursework.
(d) The Board reserves the right to reject any application or reapplication for enrollment.
(3) Minimum Number of Training Hours. An ALPST-1 Trainee for this level of certification shall have completed 40 hours of training on the following Minimum Core Competency Topics:
- Introduction, Mission, Terminology
- Public Safety Team
- Ethics, Professionalism, Values, Personal Conduct, Image Policies, Procedures, Rules,
- Duties and Responsibilities
- Communities and Agencies Served
- Responder Safety
(b) Legal Concepts.
- Law Enforcement Agencies
- Fire/Rescue Agencies
- EMS Agencies
- Public Safety Communications Agencies
- Documentation, FOIA Requirements, Recording, and Records Retention
- Privacy Laws
(c) Interpersonal Communications
- Communications Techniques
- Information Processing, Communication Cycle
- Problem Solving, Critical Thinking
- Customer Service
- Non-Native-Language Callers
- Communications-Impaired Callers (individuals who are deaf, deaf-blind, hard of hearing or have speech disabilities)
(d) Emergency Communications Technology
- Telephony Technologies (PBX/MLTSNoIP)
- Basic 9-1-1 and Enhanced 9-1-1
- Wireless Phase I and Phase II
- Text to 9-1-1
- Computerized Mapping/GIS
- Logging Recorders
- CAD Systems
- Mobile Data Systems, AVL, Paging, Alarms, etc.
- Call Transfers, Alternate and Default Routing, etc.
- Mass Notification
- Security Breaches, Cybersecurity Threats
(e) Call Processing
- Call Receiving
- Interviewing/Interrogation Techniques
- Controlling the Call
- Managing High-Risk Calls
- Managing Specialty Calls
- Call Categorization/Prioritization
- Event Categorization
- Homeland Security/Terrorism/WMD
- Aircraft/Rail Incidents/Marine
- Hazardous Materials Incidents
- Missing/Exploited/Trafficked Persons
- Fire Service Overview
- Fire Service Call Processing
- Fire Service Dispatching
- EMS Overview
- EMS Call Processing
- EMS Call Dispatching
- Structured Call-Taking Protocols and Standards Overview
- Law Enforcement Overview
- Law Enforcement Call Processing
- Law Enforcement Dispatching
- Responder-Initiated Calls
- Special-Needs Callers
(t) Emergency Management
- Introduction to ICS
- Emergency Management Roles and Responsibilities
- Disaster Preparedness
(g) Radio Communication
- Radio Communication Techniques (Rate of Speech, Common Language, etc.)
- Radio Technology (System Types, Coverage Area, Common Malfunctions, etc.)
- Procedures and Protocols
- Radio Discipline
- FCC Rules
(h) Stress Management
- Definition, Causation, Identification
- Strategies for Dealing with Stress
- Management of Critical Incident Stress
(i) Quality Assurance
- DOR/Skills Checklist/Performance Standards
- Identify Trends from QA to Address in Continuing Education/In-Service for QI
- Continuing Education Units (CEUs). A minimum of±4-ll_CEUs per 12-month period shall be mandatory to maintain PST-I certification.
Author: Leah Missildine/Alabama 911 Board
Statutory Authority: Code of Ala. 1975, §§11-98-4.1.
History: New Rule published August 31, 2022; effective October 15, 2022. Amended: Published July 31. 2023: effective September 14. 2023.